Policies

Shipping Policy

Nature Dog (ABN 71146566350) delivers throughout the Melbourne area as well as major regional areas of Victoria. Orders for delivery within Zone 1 must be received by Monday 12pm for next day delivery or by Wednesday 12pm for next day delivery. Orders for delivery within Zones 2,3 and 4 must be received by Tuesday 12pm for delivery on the Thursday of that same week. Orders for delivery within Zone 5 must be received by Monday 12pm for delivery Wednesday for the Gippsland area, Thursday for the Northern (Hune Hwy) area and Friday for the Yarra Valley Mt Dandenong and Surf Coast areas of that same week.?In some cases, Nature Dog may not be able to provide delivery to a specific area, and if this occurs, a full refund of your order will be provided.

Couriers: Nature Dog delivers to Zone One areas. For all other zones we use temperature-controlled transport and Sendle for any non-perishable items.

Further important?delivery information
It is the customer?s responsibility to provide the correct delivery details and to have someone available to accept delivery. If no one is available to accept delivery, please notify Nature Dog arrange an alternate drop off point or time or provide clear instructions?as to where we can leave the order and leave a cooler bag or cooler/ice box out for the products to be placed in.

  • Delivery days are fixed however delivery times may vary. If will not be home to receive the delivery, please provide clear instructions as to where we can leave the order and you must leave a cooler bag or esky out for the products to be placed in.
  • Nature Dog is transported and delivered frozen however we do not recommend leaving the products outside the freezer environment for more that 2 hours.
  • Any costs associated with repeated delivery attempts will be the responsibility of the customer.
  • Late delivery does not constitute a failure of delivery nor does it entitle any person to compensation or cancellation of the order.
  • Nature Dog is not responsible for any loss or damage suffered due to a late or failed delivery.
  • Nature Dog does not deliver on PUBLIC HOLIDAYS.
  • Nature Dog offers weekly, fortnightly or monthly recurring order deliveries. To set up simply call 0409004630 or email info@naturedog.com.au.

Returns and Refund Policy

Nature Dog requests that you inspect your delivery carefully and where possible while our driver is present. If our product arrives damaged or does not match the description of what you ordered we will gladly accept the return of the goods. If this occurs you must contact us via email within 24 hours of receiving your goods, provide photo evidence for verification and ensure the goods remain frozen and in the condition they arrived in. Nature Dog will then contact you to arrange collection of the goods, replacement items or a refund of the purchase price, within ten (10) working days. We do not accept returns or provide refunds due to change of mind.

Out of Stock
Nature Dog will endeavour to supply all goods that you order. However, please be aware that our inventory can fluctuate throughout the day due to sales demand, so an item indicated as “stocked” when you place your order may, in fact, be out of stock. If this occurs we will contact you by email or phone immediately to notify you and let you know of the lead time to fulfill the item(s). If this is not satisfactory we will give you the option to change to a similar product (price difference may apply) or we will give you the option of cancelling the item and you will receive a full refund.

Product Disclaimer
With respect to products sold on this site, Nature Dog makes no representations or warranties, either expressed or implied, of any kind, except as expressly stated herein. In no event shall Nature Dog, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the product sold.

Nature Dog aims to include in the Shop up-to-date pictures of the goods. At times, the picture of the goods in the Shop may differ slightly from the goods supplied to you.

Nature Dog recommends that you read the Labels on Goods carefully before consumption.

Pricing
Prices may change without notice if and when price changes are received from our suppliers. All prices are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax).
Currency: All prices listed are in Australian dollars (AUD) and are inclusive of GST (Goods and Services Tax).
Payment Methods
: We accept Visa and Mastercard, Direct Deposit and PayPal.

Privacy Policy

Nature Dog (ABN 71146566350) recognises that the privacy of your personal information is important to you. We take our privacy obligations seriously and are committed to ensuring that we handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Privacy Act). Any personal information we collect is for business and shipping use only and is kept strictly confidential. We do not sell or share your personal details to third parties.